PAYMENT METHODS

Payment methods are explicitly mentioned on the order completion page.

RETURNS / CHANGES / CANCELLATIONS

Returns policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store glamouraccessories.gr.

Order cancellation

When you place your order through the online store glamouraccessories.gr, you have the opportunity to cancel your order within the same day you placed the order.

For any return of your products you can send us your request in writing by e-mail at glamouraccessories.gr. For any information you need, you can contact us by consulting the contact details of our site. The products you want to return should be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect. In case you open the package of the product, you should make sure to return it in perfect condition, together with all the parts and components of which it consists.

You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the transport company or the courier company.

Our company is not responsible for defects or poor quality of products available to its customers. All products are received from suppliers packaged. In case a defective product is found in the delivered products, you reserve the right to return and replace it with our shipping costs.

In case they are not returned within 15 days then our company may not accept any return or replacement of product. In any case, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.

In addition to the rights provided by the refund policy, they are recognized in each

in this case all the rights that apply to consumers from the existing provisions and the laws related to the contract of sale, as well as any right that arises in relation to the warranty terms of the products.

Transportation of returned products

In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.

You agree to give our company as much detail as possible about the delivery address of the goods, for example floor, difficulties of access of the carrier / courier, elevator, narrow stairs, etc., in order to facilitate the collection process from the place where we will indicate. You agree that there will be adequate access to the place for the receipt of the returned goods.

If the carrier / courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct the cooperating transport company / courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or goods as the collection of the products will be done with due care and attention.

You agree to give the partner all the products you wish to return, including all parts and components that make them up. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier.

If you are not able to be present at the reception of the goods from the place, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.

Return of value for returned products

If you meet the return conditions, we will refund the amount corresponding to the value of the goods you return in the same way you made the original transaction unless you wish another way of return for which you must inform us in writing.

The return of the returned products will be made as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the cooperating transport company / courier.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

• the supply of goods that are manufactured according to the specifications that you have set as a consumer or clearly personalized (Private Label Products – Private label)
• the supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements

OTHERS

• Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the specified time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.
• In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the necessary details and we will send you the products you did not receive without any additional charge.
• Modification of the present terms: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms.
• In case of non-receipt of the ordered goods (and if a long time has passed since the registration of the order), please contact our company. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address you stated during your order.

According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes is provided through the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.

 

Company name: Glamour.

Papathanasiadou Georgia

Address: P.Kyda 86

Myrina of Lemnos

PC 81400

Phone: 22540-25474

Phone.:6936139860

 

Return Policy

Conditions for product change

• The product should not have been used.
  The change must be made within 14 calendar days (from the day of receipt of the parcel).
• To be in the condition received by the customer, complete and without damage, and its packaging to be the one that normally accompanies the product.
• You have the right to return the products you bought and request their replacement for the following reasons:

Wrong product shipping

In those cases in which, with proven fault of Be Queen Boutique, products were delivered to you in a design or size different from that of the order, you can return the products.

Product manufacturing defect

In those cases where there is a defect in the product you have the right to return the product you bought and request its replacement with the same or another product or products up to the amount of the price you have paid or with an additional price if you wish within 7 ( seven) calendar days from its receipt.

Secure Transactions

 All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.